🩸 Privacy Policy
Effective Date: August 29, 2026
The Fright Factory New Orleans ("we," "our," or "us") operates the website thefrightfactoryneworleans.com. We are committed to protecting your privacy and ensuring your personal information is handled securely and responsibly.
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our store.
1. Information We Collect
When you visit the site, we automatically collect certain information about your device, including details about your web browser, IP address, time zone, and some of the cookies installed on your device.
Additionally, when you make a purchase or attempt to make a purchase through the site, we collect specific information from you, including:
- Identity & Contact Data: Name, billing address, shipping address, email address, and phone number.
- Payment Information: Credit card details, PayPal addresses, or other encrypted payment processing data required to fulfill your order. (Note: We do not store full raw credit card details on our servers; payments are processed securely through verified third-party gateways like Shopify Payments).
- Order Customization Details: Custom text, names, and design choices submitted for personalized gifts, apparel, and home textiles.
2. How We Use Your Personal Information
We use the order information that we collect generally to fulfill any orders placed through the site. This includes:
- Processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations.
- Communicating with you regarding your order status, customization clarity, or delivery tracking.
- Screening our orders for potential risk or fraud.
- When aligned with the preferences you have shared with us, providing you with targeted information, horror collection drops, or promotions relating to our products.
3. Sharing Your Personal Information
We share your personal information with trusted third parties to help us use your information as described above. For example:
- We use Big Cartel to power our online store. You can read more about how Shopify uses your Personal Information here: Shopify Privacy Policy.
- We share your shipping information directly with trusted postal and freight carriers (such as USPS, UPS, or FedEx) to ensure successful delivery.
- We may share data to comply with applicable laws and regulations, to respond to a subpoena, or to otherwise protect our rights.
4. Data Security & Retention
When you place an order through the site, we will maintain your Order Information for our records unless and until you ask us to delete this information. We protect your data using secure socket layer technology (SSL) encryption to guarantee a secure checkout environment.
5. Your Rights
Depending on your location, you may have the right to access the personal information we hold about you, to ask that your personal information be corrected, updated, or deleted, or to opt out of marketing communications. If you would like to exercise these rights, please contact us using the email below.
5. Your Rights
Depending on your location, you may have the right to access the personal information we hold about you, to ask that your personal information be corrected, updated, or deleted, or to opt out of marketing communications. If you would like to exercise these rights, please contact us using the email below.
6. Changes to This Policy
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
7. Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact our crew at thefrightfactoryneworleans@gmail.com.